1.0 Introduction

Please read these Terms of Use (“Terms”) carefully as by commencing work with Word Glue Marketing (“Business”) indicates that you accept these Terms as being the basis of the agreement between Word Glue Marketing (“Us”, “We”) and you (“You”) covering the use of all of our services and packages (“Services”) and you agree to be bound by these Terms.

These Terms may be updated or changed from time to time. Registered clients will be made aware of any changes.

2.0 Terms of Work

Once you have agreed to the price stated by us and the work requirements and deadline have been agreed upon by both parties, we will then complete the work to the specification, within the time-scale agreed. We will collaborate and feedback to you with any questions, clarification points, and suggestions and we will always proofread all work before it is returned.

The final proofreading of all work is the sole responsibility of the client. However, any mistakes will be corrected free of charge if returned within 48 hours.

Any further alterations or specification changes by the client after submission of the completed work will be charged at the normal rates.

3.0 Production of Work

All text documents will be produced and worked on using Microsoft Word unless otherwise agreed. Any editing will be undertaken using the ‘Track Changes’ option which will allow you to approve or reject edits made by Word Glue Marketing once the document has been returned to you.

Comments may also be used if additional clarification is required or suggestions are made for consideration.

Microsoft Excel will be used for the creation of all spreadsheets unless otherwise requested.

4.0 Confidentiality Agreement

We adhere to strict confidentiality terms and will not disclose any information regarding you or your company at any time before, during, or after work has been carried out.

In some cases, Word Glue Marketing may request to use a piece of work as part of our expanding portfolio or as a working example for another client. However, no confidential data will be displayed in the example and we will require your permission in writing before doing so. If you do not agree to allow the use of the work as an example piece, it will never be used as one.

We are also happy to sign an NDA (Non-Disclosure Agreement) if required.

5.0 Payment Terms

All packages are required to be paid up-front before any work can commence. Clients will be provided with a proforma invoice containing payment details. Monthly plans roll-over every calendar month from the plan start date. Plans can be cancelled at any time without incurring any additional fees.

However, all payments received are considered fully earned and non-refundable. If cancelling part-way through a plan, no refund will be issued.

5.1 Late Payment

Any late payments (payments not made within 7 days of receipt of an invoice) will incur a £10 fixed charge + an 8.5% interest fee. If an invoice is outstanding for more than 14 days we will not carry out any work for the client until the outstanding amount is paid in full.

5.2 Discounts

Referral Discount – To qualify for this offer, the new client must specify the active client who made the referral at the point of contact. Word Glue Marketing will apply a 10% discount to the referring client’s invoice following the first paid invoice of the new client. Word Glue Marketing reserve the right to refuse a discount to any client.

5.3 Monthly Packages and Plans

You may terminate your working contract with Word Glue Marketing by notifying us via email. Following the termination of our working agreement, all data that we have for you will be removed from our systems. If you decide to work with us again in the future you will need to re-supply your information.

You agree that if at our sole discretion, you have breached any of these Terms we may terminate your working agreement with us. In the event that a working contract is terminated no refund will be given for any prepaid work.

If a package is terminated by you or us, in accordance with the terms set out above, you agree that you will not be entitled to any refund for the remaining package/plan/subscription term.

6.0 Indemnity

You agree to defend, indemnify, and hold harmless Word Glue Marketing, its officers, directors, employees, partners, and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from your use of our Service or your breach of these Terms.

7.0 Company Information

Word Glue Marketing is a trading name of Helen Boss and William Palmer. Operating from: 17 Belvedere, Truro, Cornwall, TR1 1UU.

8.0 Governing Law and Jurisdiction

The parties irrevocably agree that this agreement shall be governed by the laws of England and that the Courts of England have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).