We value your trust and as such are committed to ensuring that your privacy is protected at all times. Our website features a valid SSL certificate, meaning that all information sent via our enquiry forms is private and secure.
This Policy defines how we use and protect Data collected by us in relation to your use of this Website and any Services provided therein.
Data is collected and stored in compliance with the EU General Data Protection Regulation (GDPR) and, unless we are obliged by law to do so, your Data will not be disclosed to third parties.
Data We Collect
We collect only such Data as is necessary to provide you with the best possible service.
If you contact us we will collect your name and any contact details you provide including, but not limited to, your postal address, email address and contact telephone number.
If you undertake work with us, we may need certain details from you in order to complete the work such as website and social media account login details. These details will be securely stored and GDPR compliant, as detailed here, and the Google password management tool.
Why We Collect the Data
We collect statistics about your use of our website via Cookies to enable us to refine our service offering e.g. by removing pages which are rarely visited and adding further detail to pages which are more frequently visited by users.
We request Data from you to enable us to respond to a request from you for information, to enable us to complete work as requested by you and, occasionally, send you important updates about changes to our operating hours, holidays, services and pricing.
We will only store personal Data if you are using our services. We will remove any personal Data for customers who we have not done business with in the previous 6 months. This includes removing ourselves from your social media accounts or requesting that you do this where we are unable. We will check this every month to ensure that Data is accurate and up to date.
Your Data Rights
You have the right to request details of the personal Data we hold about you (please use the Contact Us facility to raise your request, marking your email for the attention of our “Data Controller” and we will respond with a full list of any personal Data that we hold about you).
You have the right to withdraw your consent for us to retain your Data at any point. Upon receipt of your instruction we will delete your Data after 180 days (the 180 day retention period is to enable us to respond to any Court authorised request from government or law enforcement officials for its disclosure).
You have the right to lodge a complaint regarding our collection, retention or use of your Data with the UK Information Commissioners Office (ICO).
We are committed to ensuring that your Data is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.
Our website provider Hostinger is GDPR compliant and our website is SSL certified, meaning that any personal data you send via any of our contact forms will be encrypted and secure.
We do employ the use of third-party services for certain procedures. The providers of such services do have access to certain personal Data provided by Users of this Web Site. All Data used by such parties is used only to the extent required by them to perform the services that Word Glue Marketing requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties must be processed within the terms of this Policy and in accordance with the EU General Data Protection Regulation (GDPR).
A full list of these can be found below:
Wave – payment handling
Stripe – payment handling
Dropbox – client file storage
Google – client file storage/password storage/analytics/email management
Outlook – email management
Flodesk – email management
Facebook – marketing
Instagram – marketing
Pinterest – marketing
Public Content and Social Media
Word Glue Marketing operates a public blog. Any information submitted there may be read and collected by anyone.
You may request removal of Personal Information from blog posts and comments by contacting us at firstname.lastname@example.org.
If you provide us with a testimonial, with your consent, we may post it on our Site or in other materials and media, along with your name. If you want your testimonial removed, please contact us at email@example.com.